Support

Common questions

Is B3TRLIFE medical advice?

No. B3TRLIFE helps you keep track of your supplements and shares general information. It does not diagnose or treat anything. Talk to your doctor or pharmacist before starting a supplement, especially if you take medication, are pregnant or have a health condition.

How do I cancel my subscription?

Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose B3TRLIFE. Deleting the app does not cancel a subscription.

I paid for B3TR Pro but the app shows the free plan

Open More → Profile and tap Restore Purchases, using the same Apple ID you bought it with. This also works on a new iPhone.

How do I ask for a refund?

Apple handles refunds for App Store purchases. Go to reportaproblem.apple.com and sign in with your Apple ID.

My reminders stopped arriving

Check that notifications are allowed in iPhone Settings → Notifications → B3TRLIFE, and that reminders are on in More → Profile. Reminders are set a couple of weeks ahead, so open the app now and then to keep them coming.

Will my data come with me to a new phone?

Sign in with the same account on the new phone (or after reinstalling the app) and these come back:

• your schedule and your dose history
• your journal: check-ins and notes
• your badges and your streak
• your name
• B3TR Pro, with More → Profile → Restore Purchases

These stay on the old phone and don't carry over:

• the health answers from setup (conditions, medications and so on) — the app asks for them again when you set it up, and you can add them then
• bottle photos — they come back only if you set up the new iPhone from your old iPhone's iCloud backup
• saved Sanctuary mixes
• your reminder times and app settings, such as appearance
• Luna's memory of your last conversation

How do I delete my account?

Open More → Profile → Delete account and type DELETE to confirm. This removes your account and your data from our servers. If you have a subscription, cancel it in iPhone Settings as well (see above).

What does B3TRLIFE do with Apple Health?

Only if you allow it, B3TRLIFE reads your sleep, steps and resting heart rate. It uses them for your journal, for your supplement-and-wellness patterns, and in a Doctor Report if you make one. It never writes to Apple Health. Your Apple Health data stays on your iPhone: it is never sent to our servers, and it leaves your phone only if you share a Doctor Report yourself. To stop it, open iPhone Settings → Health → Data Access & Devices → B3TRLIFE and turn access off.